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PRIVACY POLICY
How we use your data.
This privacy policy describes how ArrowGas Ltd protects and makes use of the information you give the company, if you are asked to provide information, it will only be used in the ways described within this privacy policy.

We gather and use certain information about individuals in order to provide products and services, including name, address, telephone, email etc. We will not collect any personal data from you we do not need in order to provide and oversee this service.

What data we collect
• We may collect the following information
• Name, Job Title / Position
• Telephone Number
• Contact Information including postal address and email address.
• Information relevant to the customer enquiry
• Other information as needed pertaining to the products and services requested.

Processing Data
Collecting this data helps us understand what you require from ArrowGas Ltd, enabling us to deliver improved products and services.

This data will only be processed using an identifiable lawful process as listed below;

• Consent of the data subject
• Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract.
• Processing is necessary for compliance with a legal obligation.
• Processing is necessary to protect the vital interests of a data subject or another person or in the exercise of official authority vested in the controller.
• Necessary for the purpose of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

Specifically, we may use data:

• For our own internal records.
• Update our management system.
• To contact you in response to a specific enquiry.
• To send you promotional emails about products, services, offers and other things we think may be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things we think may be relevant to you.
• To monitor accuracy, security and performance of our website.

If you provide information to us on our website or via email you will have an option to opt-in to receive further marketing and promotional information.

When you complete a form or agree to provide information for marketing purposes you can change your mind easily via one of the following methods.

Send an email to info@arrowgas.co.uk

Write to us at: ArrowGas Ltd, 245 Wimblebury Road, Heath Hayes, Cannock, Staffordshire, WS12 2EP

How do we store your data?
Our Company securely stores your data on our web server and at our offices along with some information being held on our secure web server.
Our Company will keep your personal data for as long as is deemed necessary to provide services and complete contractual agreements. Once this time period has expired, we will delete your data securely.

Cookies and how to use them
Cookies allow website�s and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people visit the website and what pages they view.

We may use cookies to:
• Analyse our web traffic using an analytics software package.
• Identify whether you are signed into our website
• Test content of our website
• Store information about your preferences
• To recognise when you return to our website.

If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

Sharing and storing of data

We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, third party suppliers or subcontractors as reasonably necessary for the purpose set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our holding company and all it�s subsidiaries) as reasonably necessary for the purposes set out in this policy.

All data entered into our website may be shared with the following third parties;

Supplier Name Data Purpose
W J Studio Ltd All Website Data Website maintenance, security and optimisation


Security of your personal information

1. We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We may store the personal information you provide on our secure servers.
3. All electronic financial transactions entered into through our website will be protected by encryption technology.
5. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page.
We are Gas Safe registered
ArrowGas Ltd takes gas safety very seriously. Our engineers are on the Gas Safe Register and will have their official identity card when you ask to see it.

The Gas Safe Register is the official gas safety organisation in Great Britain.

Replacing CORGI on 1st April 2009, the Gas Safe Register is responsible for the registration and regulation of gas engineers. Membership is mandatory for any company or engineer working with gas appliances.

For more information on the Gas Safe Register please visit www.gassaferegister.co.uk
Areas We Cover
ArrowGas Ltd provides gas and central heating services across the Staffordshire and West Midlands region from our central Cannock location.
  • Cannock
  • Lichfield
  • Hednesford
  • Norton Canes
  • Penkridge
  • Burntwood
  • Rugeley
  • Heath Hayes
  • Walsall
  • Cheslyn Hay
Professional Local Plumbing Services
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